Terms and Conditions
Effective Date: [26/02/2025]

1. Introduction
Welcome to Excelcia Solutions. These Terms and Conditions govern your use of our services, including inbound call center support, chat support, and quality assurance management. By using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. Services Provided
Excelcia Solutions offers professional outsourcing solutions, including but not limited to:

• Inbound call center support

• Live chat support

• Quality assurance management

• Customer service solutions

We reserve the right to modify or discontinue services at our discretion without prior notice.

3. User Obligations
By using our services, you agree to:

• Provide accurate and truthful information when required.

• Not use our services for fraudulent or illegal activities.

• Respect confidentiality agreements and data protection regulations.

Failure to comply may result in service termination.

4. Payment and Billing

• Payment terms and billing cycles will be outlined in the service agreement.

• Late payments may incur additional fees or suspension of services.

• All fees are non-refundable unless otherwise stated in a specific agreement.

5. Confidentiality and Data Protection
We are committed to safeguarding client data and ensuring compliance with applicable data protection laws. Clients must also maintain confidentiality regarding any proprietary information shared.

6. Limitation of Liability
Excelcia Solutions shall not be liable for:

• Any indirect, incidental, or consequential damages arising from service use.

• Service interruptions beyond our reasonable control.

• Loss of data due to external factors, including cyber-attacks or third-party breaches.

7. Termination of Services
We reserve the right to terminate services if:

• The client violates these Terms and Conditions.

• Payment obligations are not met.

• Unforeseen circumstances make service continuation unfeasible.

8. Amendments to Terms
Excelcia Solutions may update these Terms and Conditions at any time. Continued use of services constitutes acceptance of revised terms.

9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Applicable Jurisdiction].

10. Contact Us
For any questions regarding these Terms and Conditions, contact us at:

Excelcia Solutions
123 Business Street, Cityville, USA
Email: exceliasolutions@gmail.com
Phone: (406) 555-0120